Privacy Policy for AVALON
Last Updated: 21.09.2026
Welcome to AVALON (“we,” “our,” or “us”). We provide an online clinic booking service that allows users to find clinics/doctors, view available appointments, and book, cancel, or manage appointments.
1. Information We Collect
We may collect the following information when you use our app:
Personal Information
- Full name
- Phone number
- Email address
- Date of birth or age, if required
- Gender, if required
- Address or location
- Profile photo, if you choose to provide one
Appointment Information
We may collect information related to your bookings, such as:
- Clinic or doctor selected
- Appointment date and time
- Booking history
- Cancellation history
- Appointment status
Device and Usage Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Browser information
- App usage information
- Error and diagnostic information
2. How We Use Your Information
We may use your information to:
- Create and manage your account
- Book and manage clinic appointments
- Send appointment confirmations and reminders
- Allow clinics to manage appointments
- Respond to customer support requests
- Improve our app and services
- Maintain app security
- Prevent unauthorized activity
- Comply with applicable laws and regulations
3. How We Share Your Information
We may share necessary information with:
Clinics and Doctors
We may share your name, contact information, and appointment details with the clinic or doctor associated with your booking.
Service Providers
We may use trusted third-party providers for:
- Cloud hosting
- SMS notifications
- Email notifications
- App analytics
- Customer support
- Security services
These providers will only process information as necessary to provide their services.
Legal Requirements
We may disclose your information if required by law, court order, government authority, or when necessary to protect our legal rights or users’ safety.
4. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee complete security.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Manage your appointments
- Maintain necessary records
- Resolve disputes
- Meet legal requirements
When information is no longer required, we may delete or anonymize it.
6. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your information
- Withdraw consent where applicable
- Object to certain uses of your information
To exercise these rights, contact us using the details below.
7. Cookies and Similar Technologies
Our website or app may use cookies or similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve app performance
- Analyze usage
- Maintain security
You may control cookies through your browser or device settings where available.
8. Children’s Privacy
Our service is not intended for children under 13, unless permitted by applicable law and appropriately authorized.
9. Third-Party Services
Our app may use or link to third-party services. Those services have their own privacy policies, and we are not responsible for their privacy practices.
10. International Data Transfers
Your information may be stored or processed in countries other than your country of residence. Where required by law, we will take appropriate measures to protect your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted in the app or on our website, and the “Last Updated” date will be updated accordingly.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- App Name: AVALON
- Email: info@avalon.com.mm
- Phone: +95 9751002400, +95 9751002500
- Address: Golden Valley, 20 Pearl Road, Bahan Township, Yangon.